IT, Computing, Computer Science, Business IT, SQL,Query writing, Data Capture, Documentation, Regular Expressions
Urgent New Role for a graduate with a degree in computing, software engineering, Business information systems or other IT related degree.
Must be a self starter, responsible and willing to sometimes work outside the normal 9-5 day!
Great company and opportunity the role will involve using document capture tools to analyse documents ; designing, building and testing data capture templates within document management tools, performing and automating data transformations; and providing technical support of the associated processes in production.
The role is customer focussed. this would ideally suit a bright capable IT related graduate with some software / SQL skills
Main responsibilities will include
• Configuring capture software
• Provide timely and professional responses to inquiries, ensuring appropriate resolution or escalation
• Resolve help desk tickets
• Troubleshoot and resolve issues
• Document detailed information regarding service requests and resolution in work order system
• Learn internal procedures; assist with development of internal knowledge handbook
• Degree or similar higher education preferred, especially in scientific, technical or numerate fields
• Proficient in Microsoft Office applications
• Document Management experience desired
• Basic knowledge of software engineering principles required
• Basic experience with SQL query languages required
• Experience of developing and using Regular Expressions is desired
• Knowledge of Advance Capture desired
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Must be organized and experienced at successfully multi-tasking
• Good critical thinking and problem solving skills
• Good collaborative skills, applied successfully within team as well as with other areas
Interested? Then please email your CV to Roger at Jump IT in the first instance!