Senior Technical Support - AWS ITIL Office365 SQL


Technical Support, Customer Support, ITIL,, Office365, SQL, AWS or Azure, SharePoint, ServiceNow, ServiceDesk, Cloud Certification, API's

This is a brand new permanent position to join this innovative start up company based from Surrey.

A strong background of ITIL Customer / Technical Support across a Cloud, Office365 environment essential as you will work closely with clients to ensure problem identification and resolution across the technology stack.

It is absolutely essential that you have:

* 2-3 years minimum tech / client support

*  Incident Management / Problem Resolution

* ITIL (practitioner or foundation)

* Strong IT service desk process experience

* Good AWS or Azure

* Office365 and SharePoint

* SQL

* Excellent client support / interpersonal skills expected

Nice to have skills include:

* Atlassian Suite

* AWS / Azure certification

* AGILE

Architectural skills a bonus.

This role could suit a hands on manager /team lead / supervisor of tech support with strong process experience.

To start asap. Please email a CV to Roger at Jump IT in the first instance.